Sweetheart Satin Mermaid Long Prom Dress

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Refund policy

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 7 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!

Cancellation:

1. If you cancel the order in 2 days, you can get the your full refund;

2. If you cancel the order beyond 3 days, you can get 70% refund. Because of our time used, fabric and workmanship used on the dress. Hope you understand.

3.Once it ships out, there is no way to cancel the order.

Returnable Items:

Items that can be returned/refunded or exchanged within 7 days of receiving must follow the criteria as below:

1. Faulty items damaged/broken or soiled upon arrival.

2. Items received in the incorrect size/color.

3. Unwashed, unworn and unused item(s) that have not met your expectation within 7 days of receiving.

Tips: Please note that due to the lights, computer screens, even fliters we put on, thers is a little color difference. 

Non-Returnable Items:

We will not accept returns in the following conditions:

1. Items outside the 7 days warranty time-frame.

2. Washed, worn, used or misused items.

3. Custom order can not be returned.

Notes: All returns must be authorized by our Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.

Returns Process & Time-Frame:

Please carefully follow our returns process to minimize any delays: 

1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:

Order number

Product name

Reason for return with photos

2.Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.

3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days. 

 5.Because All dresses is handmade ,so Standard size dress will get 70% refund ,and we ship cost don't refund ,Custom dresses can't accept return ,but you can contact us first .

Kindly allow between 2 business days for our after sales team to process your request. After this, please note the refund times below: 

For credit card refunds, please allow between 2-3 business days for the transaction to process. 

For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account. 

Return Shipping Costs & Address:

We aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandize Authorization) with the related address.

1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.

2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.